Privacy Policy

We collect the following types of information:

• Contact information you provide. Name, email, phone number, and project details you submit through any estimate or contact form on this site.
• Call data. When you call a phone number listed on our website, our call-tracking provider (CallRail) records the caller's number, call duration, the page or ad source that generated the call, and, if you consent, an audio recording and transcript of the call. This helps us measure marketing performance and improve service.
• Website analytics. We use Google Analytics 4 to measure aggregate traffic patterns — pages viewed, time on site, device type, approximate geographic region, and referring source. Google Analytics uses first-party cookies and may collect an IP address, which Google's infrastructure truncates before storage.
• Server logs. Our hosting provider logs basic request data (IP address, user agent, referrer URL) for security and abuse prevention.

We use the information we collect to:

• Respond to estimate requests, schedule visits, and provide quotes for the services you ask about.
• Send appointment confirmations, project updates, and service-related messages (by email, phone, or SMS, where you have consented).
• Measure how our website and advertising are performing, including which sources drive estimate requests and phone calls.
• Improve our website, our service descriptions, and our marketing messages.
• Comply with legal obligations and respond to lawful requests from authorities.

We do not sell your personal information, and we do not use it to serve third-party advertising to you on social networks or other websites.

We share information only with service providers who help us operate the business, and only as needed for those services:

• CallRail — phone call tracking, recording, and transcription.
• Google Analytics — aggregate website analytics.
• Vorstead — our customer relationship management and lead intake platform, which routes form submissions to our team.
• SendGrid — transactional email delivery for estimate notifications.
• Supabase — secure database storage of your contact submission and consent record.

We do not share, sell, or rent your information to anyone else for their own marketing purposes.

Our website uses cookies and similar technologies for the following purposes:

• Analytics cookies set by Google Analytics (prefixed _ga) to distinguish unique visitors and measure session activity.
• Call-tracking cookies set by CallRail to attribute phone calls to the marketing source that brought you to the site.

You can disable cookies in your browser settings, but parts of the site may not function as intended.

We retain contact form submissions and call records for as long as we have an active business relationship with you, plus a reasonable period afterward for legal, accounting, and audit purposes (typically up to 24 months). You may request deletion of your data at any time (see Section 8).

We store contact submissions in encrypted, access-controlled infrastructure. Sensitive data is transmitted over HTTPS. Access to production data is limited to the small number of people who need it to run the business.

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Depending on where you live, you may have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing — unsubscribe from marketing emails (link at the bottom of each email) or text messages (see Section 9).

To exercise any of these rights, contact us at eddie@trianglesuperiorwallsandepoxy.com.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Triangle Superior Walls & Epoxy respects your privacy. If you provide your phone number on a form and consent to receive text messages, we use that number to send and respond to messages about your inquiry, your appointment, your quote, and related project updates. We may share your number with platform providers (CallRail, our SMS messaging carrier, phone companies) who help us deliver those messages. We will not share your mobile information with third parties for marketing.

Text-messaging originator opt-in data and consent are exempt from being shared with third parties. We do not share the fact that you opted in, or your consent record, with any third party for their marketing purposes.

We may disclose information to satisfy legal, regulatory, or governmental requests, to avoid liability, or to protect our rights or property.

How our text message service works. When you submit a contact form, call a tracked phone number, or text our number, you are giving us permission to text you back about your project. Messages may include appointment confirmations, quote details, missed-call follow-ups, and occasional promotions. All promotional messages include the brand name “Triangle Superior” and the keywords STOP and HELP.

Message and data rates may apply. Message frequency varies. Text HELP for help. Text STOP to cancel.

Our website may link to third-party websites (review sites, social media, partner pages). This Privacy Policy does not apply to those sites — please review their own policies.

We may update this Privacy Policy from time to time. We will note material changes by updating the “Last updated” date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us: